How do I begin?
If you’re new to Viviano’s, place an order on our website, in any of our stores, or by phone. An account will be automatically created for you with an associated Bloom Rewards number.
Some accounts, businesses, and individual purchases are excluded from the program; among them are employees of Viviano Flower Shop, trade accounts, wholesale accounts, and any participant in an existing corporate discount program with us.
How does Bloom Rewards work for me?
Use your Viviano's Bloom Rewards number every time you make a qualifying purchase in-store and online. Points are accumulated for whole dollars; for example, a $29.95 purchase receives 29 points. Whenever your balance reaches 250 points, you receive a $10 Bloom Rewards Gift Card by mail! Rewards Gift Cards are issued monthly, generally within 30 business days of your last qualified purchase. Treat your Rewards Gift Card like any other method of payment when making a purchase with Viviano’s. Please note: it may take up to 48 hours after the gift card is issued for the discount to be available for use on the website.
How can I earn points?
You can earn points on merchandise purchased in-store at Viviano Flower Shop, by phone, and online at www.viviano.com. Points cannot be earned on sales tax, delivery charges, orders with coupons applied, purchases made prior to joining, gift card purchases, and returned merchandise; points also cannot be earned for service items including sales tax, shipping, gift certificates, and gift cards. The maximum amount of points that can be earned on a single purchase is 1500.
What happens when I have more than 250 points? For instance, if I
have 600 points, what will be the amount of my Rewards Gift Card?
If you have 600 points, you will receive a $20 Viviano's Bloom Rewards Gift Card, since the 250-point minimum was reached twice. The remaining 100 points will remain unredeemed on the account and can count toward your next reward.
My Rewards Gift Card expired before I could use it. Will you still honor it?
Your Viviano's Bloom Rewards Gift Card is only valid through the expiration date listed on the Gift Card. Expired Rewards Gift Cards cannot be honored.
I lost my Viviano Bloom Rewards Gift Card. Can I get a replacement?
No, we regret that we are unable to replace lost Viviano's Bloom Rewards Gift Cards.
How do I check my Viviano's Bloom Rewards point
balance?
You can ask your salesperson to check your points balance when you place an order, or check online by visiting our website, www.viviano.com, and click on My Account. Log in, or register to log in, to see your points balance. You can view points earned to date, points redeemed for Rewards Gift Cards, and your current points balance. Note: points will apply to your account the next business day after the delivery or pick-up date. For the most up-to-date balance, please call 800-VIVIANO for your salesperson to check; points are updated on the website monthly.
What if I ordered without using my Bloom Rewards number?
You may still add a purchase to your Viviano's Bloom Rewards balance within 90 days of your original transaction, in one of 3 ways:
When I return an item, will the amount be deducted from my Bloom Rewards point balance? Also, what will I receive for my return?
Yes, you receive points only for items purchased and not returned. If you exchange the item for one of the exact same type, you will receive an even exchange. If you return the item for a refund, you will receive the amount you paid out-of-pocket for the item after your Rewards Gift Card amount. If you purchased several items using your Rewards Gift Card, your refund will reflect what you paid out-of-pocket for each particular item you wish to return.
If I have more than one Bloom Rewards account, how does that affect my points?
We periodically combine points and accounts that are under the same first name, last name and address. However, if they are not under the exact same names and address, our computer program cannot combine them. You will need to contact us to request this combination.
Will my points ever expire?
Yes, all point balances will be reset to zero if there has
been no activity on the account for 12 months.